1. Do I need an appointment for an estimate?
We do require scheduled appointments for estimates. We have appointments available from 8:00am-4:00pm Monday thru Friday. Call us at 303-761-0677 to schedule.
2. Do I need more than one estimate?
No, it is up to you to decide how many estimates you would like and if you want to discuss the repairs with more than one shop. Once you have selected a shop, have your insurance company deal directly with them.
3. Can I have my vehicle repaired at the shop of my choice?
Yes. You have the legal right to choose where you have your vehicle repaired (Colorado motor vehicle repair act under Resources/Know Your Rights).
4. What should I look for when choosing a repair facility?
Review customer testimonials and look for proof of employee training and certification with automobile manufacturers and organizations like ASE and I-CAR. Repair shops should also guarantee their work with a lifetime warranty. Hampden Auto Body is a certified, full service auto body shop. We take pride in our knowledge and expertise and you can take comfort in knowing we can help ensure the safety and performance of your vehicle. Each vehicle is repaired to factory specifications in our state-of-the-art collision repair facility.
5. Do you use factory parts?
Yes. We prefer to use original equipment manufacturer (OEM) parts for all repairs, and we will do everything within our power to maximize the use of OEM parts. However, your insurance company might only pay for aftermarket, used, or reconditioned parts.
6. What is a Direct Repair Shop (DRP)?
Insurance carriers partner with auto repair shops that meet certain standards of quality and expertise. Insurance companies then provide their customers with a list of DRP's (Direct Repair Providers). Hampden Auto Body is listed as a DRP for many insurance carriers. Even if we are not a DRP with your insurance company, you can still choose us to repair your vehicle because we work with ALL insurance companies.
7. Will my insurance company pay for rental?
Yes, if you have rental coverage. Also check with your agent or insurance company to see how much of the rental is covered; some policies pay the full amount, some will only pay a certain amount. If the claim is a liability claim (other insurance carrier at fault), then the paying insurer will owe for a form of transportation for you while your vehicle is being repaired. If you drive a large SUV or Truck, need extra seating and/or drive in the mountains for work purposes they will also owe for a comparable vehicle. Ask your insurance representative to confirm any and all questions on rental vehicles..
8. How can I get a rental car?
If a rental car is needed, we can make the necessary arrangements to get that set up.
9. What if I need my vehicle towed?
If your vehicle needs towed, we can make the necessary arrangements to get that set up.
10. Is there a warranty on the repairs of my vehicle?
Yes. Hampden Auto Body guarantees the workmanship and safety of your vehicle repair. We offer a limited Lifetime Warranty on all our repairs for as long as you own the vehicle.
11. Who is responsible for payment to the repair facility?
You are responsible for payment. Your insurance policy stipulates that your insurance company will pay for damages to your vehicle, less a deductible amount (if applicable) to be paid by you. You can advise your insurance company to pay the repair shop directly. All outstanding payments must be paid in full before you can pick up your vehicle. Hampden Auto Body will bill insurance companies on your behalf for repair work completed.
12. What forms of payment do you accept?
We accept cash, cashier’s check, Visa, MasterCard and Discover.
13. Recommendations and precautions for your newly painted vehicle.
Our paint manufacturer stands behind the finish that is applied to your vehicle. To preserve the high quality of this finish, they recommend that you DO NOT wax or polish the vehicle for at least 3 months. We also recommend that you use a no-touch car wash or wash the vehicle by hand to keep your vehicle finish free of scratches and dry the vehicle with a chamois or microfiber cloth. Avoid drying with a towel.
Avoid parking under trees and utility lines which are likely to attract birds. Bird droppings have a high acid content and will damage a freshly painted surface. Also, tree sap can mar or spot a freshly painted surface.